Excel for Office 365 for Mac Word for Office 365 for Mac Outlook for Office 365 for Mac PowerPoint for Office 365 for Mac Office 2019 for Mac Excel 2019 for Mac PowerPoint 2019 for Mac Word 2019 for Mac Office for business Office 365 Admin Office 365 Small Business Office 365 for home Office 365 Small Business Admin Excel 2016 for Mac Outlook 2016 for Mac PowerPoint 2016 for Mac Word 2016 for Mac Office 2016 for Mac Office.com Office 365 for Mac Outlook 2019 for Mac You can find troubleshooting steps for common installation or activation issues for Office for Mac here. If the issue you're having is not in these lists, you may also be experiencing an emerging issue. See the Mac section in for help and updates on these recent issues. Troubleshoot install or activation errors for Office for Mac.

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Can't activate Office after installation. • Check to make sure your internet is working on the Mac you're trying to install on. You can do this by opening your internet browser and going to www.microsoft.com. If the page loads, your internet connection is working.

• Reset your credentials: • Open Spotlight by selecting the magnifying glass at the top right of your desktop. • Search for and open Keychain. • Type in Office and then delete the data license file. 'No license found' error / Can't activate Outlook.

• Are you using the correct Microsoft Account (MSA)? Sign out and sign in again with the account associated with your Office 365 subscription. You may need to choose 'Sign in with another account' to proceed. Tip: Try searching all of your email accounts for a confirmation email from Microsoft. This might help you find the email address that is your MSA. • Are you trying to activate Outlook with an Office Home and Student 2016 license?

The Office Home & Student license does not come with Outlook. If you would like to use Outlook, you can. If you would like to keep the license you have, we recommend you drag the Outlook app to Trash to delete it. • If you have an Office 365 work or school account, your license may not have been set up by your system administrator. Contact your organization's tech support for more help. • If you don't have a current subscription, you can sign up for a Can't sign in to activate.

Are you using the correct Microsoft Account (MSA)? Sign out and sign in again with the account associated with your Office 365 subscription. You may need to choose 'Sign in with another account' to proceed.

Verify your Microsoft Account has a license: • Sign in to your Microsoft Account at. Tip: Not seeing any Office licenses? Try searching all of your email accounts for a confirmation email from Microsoft. This might help you find the email address that is your MSA.

Installation limit reached. Have you seen this error?

' Installation limit reached Your account has been used to activate Office on the maximum number of computers allowed. Visit your account page to manage your settings and then return here to retry activation.' To fix this issue, please follow the steps in.

Office keeps asking me to sign in / 'Authentication Expired' error If you see repeated prompts to grant access to the keychain when starting an Office for Mac app, Office may have been moved to a location other than the default /Applications folder. Other symptoms may be that you see Office for Mac repeatedly asking you to sign into your account or you receive an 'Authentication Expired' error. In the case of any of the above, follow the steps in to reset your keychain permissions. One-time purchase of Office for Mac confirmed, but still can't activate ' Thanks for buying Office.