ScanSnap Manager for Mac (V3.2L80) Setup Program [Important] If you are using macOS High Sierra v10.13, please refer to incompatibility information. Target Scanner Models. ScanSnap S1500 / S1500M.

Hello, – Hope you are well:) Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others! I see that you are having issues while scanning using the LaserJet and your MAC.

Try the steps below to try and fix the issue: • Uninstall the old printer drivers first. Follow the steps mentioned here: • Now run the Apple Software Update. Check here for steps: • Also, remove the HP Easy Scan.

• Restart your computer and printer. • Click the Apple menu icon, and then click “System Preferences”.

• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”. • Right-click the blank space in the Printers list, and then click “Reset printing system”. • Click “Reset” in the confirmation window. • Enter an administrator username and password, and then click “OK”.

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• Wait until the printing system is reset and no devices show in the Printers list • Restart your computer and then go back to System preferences – Printers and scanners. • Click the “Add button” (+).

• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer. • Click “Print Using.”, and then select the name of your printer (By default “AirPrint” would be selected) Now, try installing the HP Easy scan and check. Let me know if that helps!

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I am on Mac OS High Sierra (10.13) and now when I try to scan using my Neat scanner, I get a message stating ‘Scanner is in use by other application’. Please follow the steps below to resolve this issue: • Disconnect your scanner from your Mac and start or re-start the Mac. • Got to: Macintosh HD/Library/Image Capture/Devices • Move NeatScannersICDriver into Trash. • Next go back to the Go To Folder window to open the directory: /Library/Application Support. • Look for the Neat folder and delete it. • Install the which works in Mac OS High Sierra.

• Once downloaded, locate the new NeatScannersICDriver from your downloads. Copy it and place the copy in Macintosh HD/Library/Image Capture/Devices • Select Authenticate to modify your devices. • Once copied to your devices folder, right click on the new driver and choose ‘open’. • Launch Neat. • Plug in your scanner and begin scanning again. If these steps do not resolve your issue, then please with support for additional assistance.